Shipping & Returning

Shipping details

At The Orange Wick, we are committed to delivering your orders with care and efficiency. Here's what you need to know about our shipping process:

Location: All orders are shipped from Schoten, Belgium.

Eco-Friendly Practices: We strive to reduce our eco footprint by choosing sustainable shipping methods. Whenever possible, we ride our bikes to the local postal office to drop off your orders.

Processing Time: Please allow 1 to 2 business days for us to process your order before it is shipped. We take this time to carefully pack and prepare your items for a safe journey.

Tracking and Notifications: For your peace of mind, all orders are shipped with a tracking code. Once your order has been shipped, you will receive a tracking email with the relevant details, so you can easily monitor the progress of your package.

Important Note: Please ensure that you provide us with the correct and complete shipping address during checkout. We cannot be held responsible for non-delivery due to an incorrect or faulty address provided by the customer.

If you have any further questions or concerns regarding our shipping process, feel free to reach out to us.

Shipping costs

Shipping costs vary depinding on the country. All orders are send with your local postal company and are provided with a tracing number.

  • Belgium: €5.90
    FREE shipping for orders above €100
  • Netherlands, Germany, Luxembourg: €9.90
    FREE shipping for orders above €130
  • France: €13.90
    FREE shipping for orders above €130
  • Spain, Portugal, Denmark, Italy, Austria, Poland and Sweden: €27.90
    FREE shipping for orders above €175

We currently do not ship to countries other than the ones listed above. Please contact us if you'd like to buy our products from any country not listed above.

Returning an order

We put our heart into crafting and delivering the perfect products for you. However, if for any reason you are not completely satisfied with your order, we offer a hassle-free return policy.

Here's how it works:
If you decide to return your order, please contact us within 14 days of receiving your package. We will provide you with a return authorization and guide you through the simple return process.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Once we receive and inspect the returned item, we will refund the full order amount minus the shipping costs within 14 days. 

Please note that we are unable to accept returns on items on sale or personalised products. Additionally, the customer is responsible for the return shipping costs, unless the return is due to a mistake on our end.

We value your trust and want you to be completely satisfied with your experience at The Orange Wick. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Your happiness is our priority, and we're here to ensure you have a positive shopping experience with us.

For more detailed information, please refer to our full return policy on our website or reach out to us. We strive to provide the best customer experience and will assist you throughout the return process.